Here to help

Help & support

Questions about Insecta or your data? Email wangxiaoqi009@gmail.com.

For a technical issue, include your device model, app version and a short description. Please do not send passwords, API keys or sensitive photos.

Where are my encounters?

Open Cabinet to find your saved photos and notes. Open an encounter to edit, export or delete it.

How do I keep a backup?

Export important encounters to a location you control before uninstalling or changing devices. Clearing the story media cache leaves your encounters intact. An export is separate from a synchronized cloud backup.

How do I delete my data?

Delete individual encounters from Cabinet. Manage separate exports and device backups where you saved them. For questions about service-side records, contact the email above and read our privacy choices.

Can I download the app?

Insecta is in development for iOS and Android. Verified App Store and Google Play links will be added to the homepage after release.

Can I rely on an identification?

Model results are suggestions and may be wrong. Do not use them to decide whether an insect is safe to touch, eat or handle, or to make a medical decision.